Shipping and Fulfillment Process for DCANutrition.com
At DCA Nutrition Coaching, we strive to provide a seamless and efficient experience for our customers. Below is an overview of our shipping and fulfillment process for both our nutrition supplements and coaching services.
Nutrition Supplements
Order currency: US Dollars
Order Processing
Orders for supplements are processed within 1-2 business days of receiving payment.
Customers will receive a confirmation email once the order is placed, and another email with tracking details when the order is shipped.
Shipping
Supplements are shipped via USPS to ensure timely delivery.
Shipping costs are calculated at checkout based on the destination and package weight.
Delivery times vary depending on location, but most packages arrive within 3-7 business days after shipping.
Returns
Supplements can be returned within 30 days if unopened and in their original packaging.
For return instructions, please contact us at [email protected] or call 210-560-1082.
Coaching Services
Fulfillment
Coaching services are delivered through:
Each part of the coaching service is dependent on the package purchased. Not all programs or packages include the following services. Refer to your coaching agreement and receipt for what is included.
Weekly Coaching Sessions:
Depending on the package chosen, these may be conducted via video calls, phone calls, or in-person meetings as agreed upon.
Email and Text Support: Depending on the package chosen, clients have direct access to their coach through email and/or text for questions, accountability, and guidance between sessions.
Program Materials: Depending on the package chosen, clients will receive tailored resources such as meal plans, recipes, shopping lists, and educational materials. These will be delivered electronically unless otherwise specified.
Scheduling Coaching Sessions
Sessions are scheduled in advance and confirmed via email.
Cancellation Policy:
Sessions canceled with 24 hours' notice or more can be rescheduled.
Sessions canceled with less than 24 hours' notice cannot be rescheduled and will be forfeited.
Program Onboarding
Upon purchasing a coaching package, clients will receive a welcome email with instructions on:
Scheduling their first session.
Accessing any initial materials.
Setting up communication channels with their coach.
General Notes
For any questions regarding your order, shipping, or coaching program, please reach out to us at [email protected] or call 210-560-1082.
We are dedicated to providing the support and guidance you need to achieve your health and wellness goals.
Thank you for choosing DCA Nutrition Coaching!
Address:
16610 San Pedro Ave
San Antonio, Texas 78232
(210) 560-1082